Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven workplace, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.





Inviting applications for Customer service- Consumer Banking role

**Work location: Pune

Roles and Responsibilities

Lead the day-to-day operations of a team of associates performing application processing, account maintenance, correspondence management, document imaging, copy requests, returned mail processing, credit bureau updates, card administration, accounting and settlement activities, and other back-office operational functions.
- Monitor productivity, quality, accuracy, turnaround times, and service levels to ensure operational objectives are consistently achieved.
- Conduct regular coaching, performance reviews, and development discussions to enhance individual and team performance.
- Support hiring, onboarding, training, and skill development initiatives for team members.
- Review operational workflows, identify bottlenecks, and implement process improvements to enhance efficiency, quality, and customer outcomes.
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📌 Consume Banking (Pune)
🏢 Genpact
📍 Pune