Experience: 5-6 years

Location: Pune, India (Hybrid)

Job Overview:

We are seeking a skilled and proactive ServiceNow ITOM Developer with strong ITSM(CMDB) and integration skills for ITOM implementation, maintenance, and optimization of the ServiceNow ITOM (IT Operations Management) suite. This individual will work in a matrixed environment, collaborating closely with stakeholders across various teams to ensure alignment with business goals and IT strategies.

The ideal candidate will have a strong understanding of the ServiceNow platform, networking concepts, and IT operations. They must possess excellent communication skills, assertiveness, and the ability to drive projects forward in a dynamic workplace.

Key Responsibilities:

1. Implementation and Maintenance:
- Continue the implementation of ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Cloud Management).
- Maintain and optimize existing ITOM functionalities to ensure reliability and performance
- Ensure the platform aligns with best practices and organizational requirements




- Troubleshoot and resolve issues related to Discovery, Service Mapping, Event Management, Cloud Management and work with the relevant team and ServiceNow support
2. System Integration and Networking:
- Integrate ServiceNow ITOM with other systems and tools used in the organization
- Utilize knowledge of networking and IT infrastructure to support accurate discovery and service mapping
- Troubleshoot and resolve issues related to integrations and platform functionality
3. Stakeholder Collaboration:
- Work in a matrixed way with stakeholders across IT, business units, and external vendors
- Understand and translate business needs into ITOM configurations and workflows
- Provide guidance, training, and documentation to ensure stakeholder adoption and satisfaction
4. Adhere to projects timelines and budgets:
- Communicate progress and challenges effectively to stakeholders and leadership
- Proactively identi

📌 ServiceNow ITOM Developer (Pune)
🏢 Ellicium Solutions
📍 Pune