Job Description – Team Leader Operations (Financial Crime Operations)

Role:
Operations Assistant Manager

Designation:
Team Leader – Operations

Location:
Bangalore

Experience:
5+ Years

Role Overview

We are looking for an experienced Team Leader – Operations to lead a Financial Crime Operations team responsible for Anti-Money Laundering (AML), Fraud Investigations, and Financial Intelligence Unit (FIU) activities. The ideal candidate will have robust people management skills, deep knowledge of financial crime regulations, and a proven track record of delivering operational excellence while ensuring compliance with regulatory and client requirements.

Key Responsibilities
- Lead, mentor, and manage a team of approximately
20 Financial Crime Analysts
responsible for AML, Fraud Investigations, and FIU operations.
- Ensure timely resolution of financial crime cases while identifying and escalating potential money laundering and fraud risks.
- Collaborate closely with client stakeholders to understand business requirements, implement process improvements,



and drive operational excellence.
- Provide regular coaching, mentoring, and performance feedback to develop team capability and ensure consistent high-quality delivery.
- Monitor operational performance and ensure achievement of all
SLA, KPI, quality, and productivity targets
.
- Handle L1 escalations, customer complaints, and complex operational issues in a timely and effective manner.
- Review and ensure the accuracy of Suspicious Activity Reports (SARs) and regulatory escalations to authorities such as the
National Crime Agency (NCA)
and other applicable regulators.
- Drive continuous improvement initiatives, identify process gaps, and recommend innovative solutions to improve efficiency and control.
- Ensure adherence to client policies, internal Information Security (InfoSec), compliance, and regulatory guidelines.
- Conduct regular one-on-one meetings to address performance concerns, career development, and e

📌 Team Leader AML, Fraud Investigations, FIU (Bengaluru)
🏢 Multinational
📍 Bengaluru