Group Company: MOVIN Express Private Limited

Designation: Executive - Operations (Dispatch)

Position description:

JOB ROLE RESPONSIBILITIES:

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To ensure delivery, pick up, connections from the hub to the
branches every day in order to meet the service levels and customer experience.

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To identify and set up operation in new areas which can derive
business and save cost by converting them into direct locations for better
customer experience and control over operation.

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To design and execute routes so that day to day operation and
contingencies are managed.

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To manage and roll out action plans in the event of contingencies
to ensure service levels are met.

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To negotiate with Third Party Vendor?s and take the decisions on
volume allocation.

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To resolve escalations from network and customers.

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To deliver result on productivity elements which are directly
linked to operating cost.

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To deliver result on cost per piece plan.

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To help credit and Sales team to resolve billing disputes.





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To drive team on ground and in back office to get the desired
results in terms of service agreed and cost effectiveness.

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To train new business partners. To train recent team members.

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To undertake new assignment or project as per business, customer
and operation needs.

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To manage records and retain them as necessary.

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To ensure operation is executed and compliant every single day.

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To manage maintain day to day vendor relations and close
Vendor bills in a timely accurate manner.

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To maintain service reports, cost reports and billing reports of
the branches.

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To constantly strive for the better customer experience and
effective operation every day.

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To create atmosphere of trust between own team and internal as
well as external customer.

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To promote safety and ensure all the possible safety precautions
are t

📌 Executive - Operations (Dispatch) (Ahmedabad)
🏢 MOVIN
📍 Ahmedabad