16 Aug
|
Foundever
|
Mumbai
Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls.
- Process patient registration, insurance claims, and other administrative tasks efficiently.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-4 years of experience in a BPO/call center workplace.
- Strong communication skills for handling international voice processes (US voice process).
- Ability to work on night shifts (rotational) with flexibility in scheduling.
- Basic knowledge of medical billing procedures would be an added advantage.
📌 US Health Care Executive (Mumbai)
🏢 Foundever
📍 Mumbai