Job Location:
Uniworld Logitics,
3H & 4H Rushabh Chambers, off Makwana Road, Marol Andheri East Mumbai 400059, India

Manager – Customer Service

Department: Customer Service
Industry: Freight Forwarding / Logistics
Experience: 8+ Years in Freight Forwarding / Logistics

Job Summary

The Manager – Customer Service will be responsible for managing end-to-end customer service activities for Air and Ocean Freight shipments across both Import and Export operations. The role involves managing key customer relationships, ensuring timely shipment coordination, handling escalations, monitoring service quality, and coordinating with internal teams, overseas agents, vendors, and customers.

The role requires strong knowledge of international freight forwarding processes, excellent communication and problem-solving skills, and the ability to manage multiple customer accounts and shipments simultaneously.

Key Responsibilities

1. Customer Relationship Management
- Act as the primary point of contact for customers for all Air and Ocean Freight Import and Export shipments.




- Build and maintain robust, long-term relationships with key customers.
- Understand customer requirements and ensure timely and effective service delivery.
- Respond promptly to customer queries related to shipment status, documentation, schedules, freight charges, and delivery timelines.
- Provide regular and proactive shipment updates to customers.
- Conduct periodic customer reviews and identify opportunities to improve service quality and customer satisfaction.

2. End-to-End Shipment Coordination
- Oversee and coordinate the complete shipment lifecycle for Air and Ocean Freight Import and Export shipments.
- Coordinate with Operations, Documentation, Pricing, Sales, Customs, Transporters, Warehouses, and overseas agents.
- Monitor shipment movement from origin to destination and ensure timely execution.
- Coordinate cargo pickup, delivery, and transportation requirements.
- Ensure shipments are handled

📌 Customer Service Manager (Mumbai)
🏢 Uniworld Logistics
📍 Mumbai