Position Title
: IT Administrator & Zoho Developer

Reports To :
Managing Director / Operations Hea

Job Summ

a

y

The IT Administrator & Zoho Developer will be responsible for maintaining the company’s IT infrastructure, ensuring cybersecurity, providing technical support, and developing, customizing, and automating Zoho applications to improve business efficie

ny.
Key Responsib

iliies
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1. IT Admin

istrtion

Manage desktops, laptops, printers, scanners,

and mobi

le deices.

Install, configure, and maintain Windows and Microsoft 365

e

nviroments.

Administer user accounts, passwords, permissions, an

d a

ccess cntrols.

Manage Wi-Fi, networking equipment, firewalls, VPNs, and inter

n

et connctivity.

Monitor system performance and resolve har

dwa

re/softwae issues.

Perform regular data backups and disast

e

r recover planning.

Maintain IT asset regist

er

and softwar licensing.

Coordinate with external IT

vendors whre
r

e

quired.

2.Cybersecurity

Implement end

point protec

tion and antivrus solutions.

Monitor security in

c





idents and resond to threats.

Configure MFA, email security, spam

fi

ltering, and phihing protection.Conduct periodi security audits.

Ensure co

mpli

ance with companyse
curity policies.
3. Zoho Admi
nistation & Development

Administer Zoho CRM, Recruit, WorkDrive, Desk, Books, People, Forms, Sig

n, Campaigns

, Analytics, and othr Zoho applications.

Develop workflows, automationrules, blueprints, ad approval processes.

Cr

eate custom functions sing Deluge scripting.Design dashboards, reorts, an

d K

PI trackers.

Develop cutom modules and layouts.

Integrate Zoh

o

applications with thirdparty systems u

sing

APIs.

Troubleshoot

and p
timise Zoho applicati
ns.4. Process Automation

Auomate recruitment

wo

rkflows.

Automate migration nd education case management.

Build integrations between Zoho CRM, Recruit, Form

s

, WhatsApp, Outlook, Google Wrkspace, and

paym

ent gateways.

Reduce ma

nual wr

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