Roles and Responsibility
- Develop and implement comprehensive learning plans to achieve business objectives.
- Design and deliver engaging training programs to enhance employee skills and knowledge.
- Collaborate with cross-functional teams to identify training needs and develop targeted solutions.
- Evaluate the effectiveness of training programs and recommend improvements.
- Manage and maintain accurate records of training activities and participant feedback.
- Stay current with industry trends and best practices in learning and development.

Job Requirements
- Proven experience in managing end-to-end learning projects, preferably in a BPO or Call Centre environment.
- Strong understanding of adult learning principles and instructional design methodologies.
- Excellent communication and project management skills, with the ability to work effectively with stakeholders at all levels.
- Experience with e-learning platforms and authoring tools is highly desirable.
- Ability to analyze data and provide insights to inform business decisions.
- Robust leadership skills, with the ability to motivate and guide team members to achieve their goals.

📌 Learning Experience Manager (Gurugram)
🏢 TaskUs
📍 Gurugram