Date: Jul 23, 2026

Location:

Pune, MH, IN

Company: Black & Veatch Family of Companies

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

Req Id : 116210

Job Title : IT Service Delivery Manager

Business Unit sector : CPL-BECIO-CIO

Department: BVCPL CIO

Work Location : INPUNE

Opportunity Type : Staff

Relocation eligible : Yes

Full time/Part time : Full-Time

Contract Hire Only for this Project: No

Visa Sponsorship Available: No

Recruiter : Indranee Bindu

Job Summary

We are seeking a highly organized, customer-focused IT Service Delivery Manager to serve as the regional service delivery leader for India, APAC, and EMEA within the global Employee Experience operating model. This role is accountable for regional execution, stakeholder engagement, service performance, escalation coordination,



and end-user experience outcomes while partnering with global teams that own platforms, standards, tools, and lifecycle processes. The position works closely with regional D⁢ leadership, business stakeholders, global Employee Experience teams, and external partners to deliver consistent, high-quality IT services that support employee owners across the OUS setting.

Scope & Impact-

Regional accountability for IT service delivery execution across India, APAC, and EMEA, operating as an extension of the global Employee Experience service delivery model. Ensures services are delivered in alignment with global standards, governance, ITIL practices, and experience objectives. Drives regional operational maturity by improving consistency, visibility, escalation effectiveness, and employee experience outcomes across supported locations.

Key Responsibilities

Service Delivery & Operations: Lead regional service delivery execution across India, APAC, and EMEA; monitor service per

📌 IT Service Delivery Manager (India)
🏢 Black & Veatch
📍 India