Job Summary
The Customer Success team is an integral part of Logile's ability to ensure customers find the most value in their implementation and have continuous support in achieving their business goals.
As a Customer Success Representative, you will support a portfolio of customers under the guidance of senior CSM and Account Management colleagues, helping them realize value from their Logile implementation. This is a strong-fit role for candidates coming from a hotel or hospitality management background — front office, guest services, hotel operations, or reservations — who understand shift-based staffing, guest-experience standards, and service-delivery pressures, and who are looking to transition that operational expertise into a software customer success career.
You will assist in building relationships with customer stakeholders, tracking account health, and coordinating day-to-day success activities, while developing the skills needed to grow into a senior Customer Success Manager over time.




The Customer Success Representative will shadow and support assigned projects starting at project readiness, helping capture each customer's goals, and will progressively take on more direct stakeholder ownership as experience builds. You will act as a growing point of contact for the customer's team, supported closely by a senior CSM or manager.
Additionally, the Customer Success Representative will help represent the customer's needs internally — supporting touch-base calls, assisting with QBR preparation, logging and tracking escalations, and relaying customer feedback to internal teams.
Description of the Work
The Customer Success Representative supports multiple customer accounts and works closely with senior CSMs to help ensure customers' long-term success from the start of their partnership with Logile. Primary responsibilities are broken into 5 key areas:
1. Customer Relationship & Strategic Partnership (Supporting Role)
Help build solid, trust-based relationshi

📌 Customer Success Relation Specialist (Bhubaneswar)
🏢 Logile
📍 Bhubaneswar