The group you’ll be a part of
The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and cutting-edge information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives.
The impact you’ll make
In this role, you will directly contribute to the strategy, scalability, and evolution of Lam Research's ServiceNow platform. You will lead architecture and governance efforts across ITSM, ITOM, and ITAM, enabling efficient IT operations, automation, asset management, and enterprise service delivery while driving platform excellence and innovation.
What you’ll do
Define and maintain ServiceNow platform architecture standards, design patterns, and governance frameworks to ensure scalable, secure, and upgrade-ready solutions.
Lead architecture reviews and provide technical oversight for platform enhancements, integrations, and custom applications.
Drive the design and optimization of ITSM capabilities, including Incident, Problem, Change, Request, Knowledge,



and Service Catalog processes, aligned with ITIL best practices.
Provide technical leadership for ITOM solutions including CMDB, Discovery, Service Mapping, and Event Management while ensuring data quality and CSDM alignment.
Architect and govern IT Asset Management solutions, including HAM Pro and SAM Pro, supporting asset lifecycle management and software compliance initiatives.
Design and oversee enterprise integrations using REST APIs, SOAP APIs, Integration Hub, MID Servers, OAuth, and related ServiceNow technologies.
Mentor developers and provide technical leadership across internal teams and implementation partners to promote best practices and continuous platform improvement.
Work in a hybrid environment, collaborating with global stakeholders across multiple geographies and business functions.
Who we’re looking for
12+ years of overall IT experience.
10+ years of hands-on experience wit

📌 IT Engineer 5 (Bengaluru)
🏢 Lam Research
📍 Bengaluru