Primary Responsibilities:
- UX and CX Design Execution
- andTranslate insights into user flows, wireframes, and high-fidelity designs
- andDesign for complex, data-rich interfaces with a focus on clarity, usability, and efficiency
- andConsider bothscreen-level usabilityandend-to-end customer journey quality
- andBalance business, regulatory, and technical constraints with user needs
- User Research and Insight Generation
- andPlan and conduct end-to-end research including user interviews, contextual inquiry, workflow analysis, and feedback synthesis
- andIdentify unmet needs, user pain points, and opportunity areas across complex enterprise workflows
- andSynthesize findings into actionable insights, artifacts (personas, journey maps), and clear recommendations
- Validation and Usability Testing
- andDesign and facilitate usability testing, concept validation, and prototype evaluation
- andIncorporate qualitative and quantitative feedback to refine solutions and reduce delivery risk
- andEnsure designs are iterated and validated prior to development and release
- Cross-Functional Collaboration
- andPartner with product, engineering, and data science teams to align on user needs and experience priorities
- andServe as a bridge between research insights and product decisions
- andCommunicate design rationale and influence decisions through evidence-based storytelling
- andContribute to design system adoption and consistent experience patterns
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work setting, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion
📌 Senior UX CX Designer (Noida)
🏢 Optum
📍 Noida