Job Description:

JOB DESCRIPTION

Salesforce Tech Lead / Salesforce Associate Architect

Salesforce Practice | Sales Cloud

Service Cloud
Data Cloud
Agentforce
Role Summary

Title

Salesforce Tech Lead / Salesforce Associate Architect

Primary Domain

Sales Cloud

Service Cloud
Data Cloud
Agentforce

Level

Senior Individual Contributor with Team Lead Responsibilities

Reporting To

Salesforce Practice Head / Engagement Delivery Manager

A senior Salesforce generalist-specialist who leads solution design and delivery across the core CRM platform and the data and AI layer. Sales Cloud and Service Cloud form the CRM backbone of every engagement. Data Cloud and Agentforce extend those foundations with unified customer intelligence and AI-powered automation. The role carries team lead accountability — governing architecture, mentoring engineers, and serving as the primary technical interface with clients. Marketing Cloud knowledge is a valued complement, particularly for Data Cloud ingestion design.

Key Skills

■ Required Skill

■ Must-Have Skill

■ Desired Skill





Sales Cloud

Lead-to-Prospect lifecycle, pipeline management, forecasting & territory models
CPQ fundamentals, Product Catalogue, Pricebook design & Approval Processes
Einstein Activity Capture, Sales Engagement, and rep productivity tooling
Account & Contact hierarchies, Duplicate Management, and data quality governance

REQUIRED

Service Cloud

Case management, Entitlements, SLA / Milestones, and Escalation Rules
Omni-Channel routing, Skills-based assignment, and Agent Workspace configuration
Knowledge Base architecture, article lifecycle, and self-service portal (Experience Cloud)
Field Service Lightning fundamentals and CTI integration awareness

REQUIRED

Data Cloud

Data Streams, DMO design, field mapping & standard schema governance
Identity Resolution — match rules, reconciliation rules, merge & unlink strategies
Calculated Insights, Streaming Insights, Segmentation & Activation
Customer 360 profi

📌 Salesforce Associate Architect (India)
🏢 Dentsu Global Services
📍 India