- To motivate and lead the entire Operations team towards achieving the objectives of the department.
- Responsible for proper manpower planning and effective utilization of available resources.
- Responsible for proper induction to the department for recent recruits.
- Responsible for periodical training on job skills as well as soft skills for the team members.
- Responsible for the discipline and work ethics of the department.
- Responsible for approving duty roasters prepared by various heads of the department.
- Responsible for preparation of MIS reports, analysis of data and suggest suitable recommendations to improve the systems.
- Responsible for implementation of SOP in all areas of Operations.
- Responsible to monitor the admission/discharge/billing process and improve it to enhance the patient satisfaction.
- Responsible for performance appraisal and recommending promotions/increments, etc.
- Responsible for immediate action on patients feedback/complaints/suggestions.
- Responsible to monitor the functioning of patient relations department.




- Responsible for holding inter-departmental meetings to ease the practical difficulties in achieving the objectives of the department.
- Responsible for the welfare of the staff of Operations department.
- Responsible for handling employee grievances of Operations department.
- Responsible for screening the interview candidates and advising GM-Ops on recruitment for OPS department.
- Responsible for monitoring Key Indicators and thereby training the resources accordingly.
- Responsible for smooth functioning of support services i.e., Housekeeping, Security, Maintenance, etc to achieve patients satisfaction.
- Responsible for submission of daily report on IP Services to GM - OPS
- To take active part in daily Operations Meeting & representing the Operations Departments requirements.
- To participate and contribute to departmental quality initiatives.
- To be aware of departments performance and objectives.
- To carryout

📌 Operations Manager (Bengaluru)
🏢 Gleneagles BGS Hospital-Kengeri
📍 Bengaluru