Key Responsibilities:
- Architect, design, and evolve scalable, resilient, cloudnative solutions that meet enterprise functional, performance, security, and compliance requirements
- Serve as the technical owner and advanced support lead for assigned enterprise desktop and cloud application platforms, including Adobe Creative Cloud and Adobe Document Cloud
- Design, implement, integrate, and support Adobe enterprise environments across their full application lifecycle, including intake, configuration, upgrades, patching, and retirement
- Provide expertlevel troubleshooting, escalation management, and root cause analysis for complex, highimpact platform and application issues, ensuring performance, reliability, and a positive enduser experience
- Apply advanced cloud and systems engineering expertise to improve platform scalability, reliability, automation, and operational efficiency
- Build and integrate automated workflows and enterpriseapproved AI capabilities to streamline engineering processes and reduce manual effort
- Ensure application platforms align with enterprise security,



risk, and compliance standards, including vulnerability remediation
- Utilize ServiceNow to manage incidents, requests, changes, and problem records in accordance with ITSM best practices
- Collaborate with security, systems management, ITAM, support teams, and vendors to develop roadmap and deliver reliable, wellsupported enterprise solutions
- Evaluate emerging trends in cloud architecture, automation, and AI to inform solution design and drive strategic innovation
- Develop and maintain technical documentation, including architecture diagrams, operational runbooks, and troubleshooting guides

Required Qualifications:
- 6+ years of experience implementing and supporting software, systems, or platform engineering within enterprise environments
- Proven experience building, supporting, and operating productiongrade application platforms
- Advanced experience providing Level 3 support, inc

📌 Senior Software Engineer (Bengaluru)
🏢 Optum
📍 Bengaluru