What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven
individuals. We elevate the strengths and talents of those around us while
leveraging opportunities for growth. We offer the experience of solving complex
problems while continuing to grow multiple facets of your career. Lighthouse is
where innovation meets support and where collaboration is the key ingredient to
success. We grow together and are stronger together.

What’s unique about this role?

LHAP/Lighthouse India is currently seeking Technical Analyst. To be successful
in this role you must be reliable, hardworking, technically savvy and a quick
learner.

Technical Analyst will assist in providing 24x7 global (US/UK/India) IT support
for our hardware and software used in production, manage/deliver content and
services to technology teams and other departments in the organization.

What will this person do?

* Answers, evaluates and prioritizes service requests via phone, voicemail,
email and in person for users. Provides regular and timely updates to
customers.




* Provides Tier I plus support to end users with exceptional customer service
skills.
* Ability to build, maintain and support workstation images, basic knowledge of
Desktop Support, System Engineering, M365 basics, SCCM Basics, End User
Support, networking, LAN, WAN basics, technical activities, valuable
communication skills.
* Performs move/add/change tasks for desktop/laptop hardware and software
systems
* Meet SLA requirements for problem resolution.
* Log and track issues in our service management tools.
* Build/deploy, patch and support end user desktops, laptops, mobile devices
and other related equipment.
* Maintain accurate inventory of computer hardware and software assets related
to the service desk function.
* Maintain key performance metrics related to Tier I/II support functions
* Support VOIP telephony systems and video conferencing hardware and software.
* Manage vendor repair and r

📌 Technical Analyst AP (Bengaluru)
🏢 Lighthouse Document Technologies
📍 Bengaluru