Role Overview The Virtual Assistant will assist our clinics with the recall, retain and re-engagement of theirpatients via outbound calls. The individual will leverage their people skills as they speak topatients in a hands-on fast-paced environment. Success in this role requires strongcommunication skills and the ability to address escalated issues and function as a key memberof the clinical team. The individual in this role will be observant, impeccably organized, proactiveand possess an understanding of the business. Key Responsibilities:• Effectively manage the call flow, issue resolution and clinical questions that the patientsmight have.• Prepare reports and analyze data to improve processes and maximize efficiency andplan member satisfaction.• Handle calls and other communications with clinics and their patients.• Resolve and maintain 100% follow-through on patient questions, requests and openitems.• Use our technology solutions effectively so that we have the right information for themember.• Communicate with our plan members to resolve patients’ issues,



as well as respondingto their requests promptly.• Demonstrate excellent depth of knowledge/skills in Care Stack’s reporting and schedulingfunctions.• Plan, prioritize, organize and complete work to meet established objectives.• Address all escalated calls and guide team members to resolve issues.• Gather and analyze information skilfully and comply with and adhere to all regulatorycompliance areas, policies and procedures and company best practices.• Present and report to the leadership team as needed. Qualifications• Verbal mastery in English• Demonstrated ability to work independently under limited supervision.• Perform at a high level both in the quality and quantity of work responsibilities.• Understanding of MS Office Suite with intermediate to expert technical and computerskills; ability to navigate quickly within various computer programs.• Dedicated to improving healthcare and helping people and have suc

📌 Virtual Assistant (Thiruvananthapuram)
🏢 CareStack™ - Dental Practice Management
📍 Thiruvananthapuram