As a Platform Engineer - Support, you will provide first level response within Interactive Brokers (IB) on any information technology related issues regarding the Microsoft Windows platform. You will assist business and development end-users over the phone, by email and through a centralized ticketing system to resolve or escalate any IT issues. This position requires good technical knowledge and polished communications skills. The key competencies include intermediate knowledge of Windows and networking technologies with a strong motivation to advance your skills. You need to have patience with those who are less technically savvy, and ability to function in a quick-paced business environment with a high sense of urgency. Additional requirements for this role are dependability and willingness to go above and beyond the call of duty in assisting end-users and following technical issues through to resolution.
Essential Job Functions:
- Provide technical assistance and support for reported issues related to computer systems, software,



and hardware on a timely basis to meet department SLAs
- Use all means possible to assist users including by phone, via email, in-person, or using remote support tools.
- Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees.
- Install operating systems, applications, hardware drivers, and customize system settings following department standards.
- Analyze problems using troubleshooting skills and diagnostic tools to locate root cause of the problem and provide a permanent solution to the issue to prevent reoccurrence.
- Documents issue resolution to department knowledge base to reference in future incidents and contributes to the creation of self-help articles for employee access.
- Provide timely updates of all activity for assigned incidents including user contact attempts, and issue resolution details within incident management system; escalating inciden

📌 Platform Engineer (Mumbai)
🏢 Interactive Brokers
📍 Mumbai