Manager – Business ops (Gurugram)

Manager – Business ops (Gurugram)

16 Aug
|
Infollion Research Services
|
Gurugram

16 Aug

Infollion Research Services

Gurugram

About The Role

We are looking for a agile and client-focused Manager – Client Relations & Research (Chemicals Industry) to manage key client relationships, lead end-to-end project execution, and drive research delivery within the Chemicals domain. The ideal candidate will possess a strong understanding of the global chemicals industry, including specialty chemicals, petrochemicals, industrial chemicals, polymers, agrochemicals, and related value chains.

The role requires a combination of client servicing, project management, market research, people leadership, and expert network development to ensure exceptional client experience and business growth.

Key Responsibilities (KRAs)

Client Relationship & Project Management
Build, manage, and strengthen relationships with clients through regular interactions and proactive engagement.
Develop a deep understanding of clients' businesses, strategic priorities, and challenges within the Chemicals industry to deliver relevant research and consulting solutions.
Manage end-to-end execution of client projects, ensuring timely delivery,



quality, and adherence to client expectations.
Analyse client requirements and identify, evaluate, and onboard the most suitable industry experts for research and consulting engagements across the Chemicals sector.
Ensure high-quality service delivery while maintaining agreed turnaround times (TATs) and quality standards.
Coordinate effectively with internal teams, experts, and clients to ensure seamless project execution and high client satisfaction.
Proactively identify opportunities to strengthen client relationships and contribute to business growth.
Market & Industry Research
Stay updated on market trends, industry developments, regulatory changes, and competitive intelligence across the global Chemicals industry.
Conduct ongoing research to build expertise across segments including specialty chemicals, petrochemicals, industrial chemicals, polymers, coatings, agrochemicals, advanced mat

📌 Manager – Business ops (Gurugram)
🏢 Infollion Research Services
📍 Gurugram

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