POSITION SUMMARY

Assign room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and cancellations.
Review out-of-order rooms daily. Ensure rates match market codes and document
exceptions. Verify and adjust billing for guests. File guest paperwork or
documentation. Set up/process all guest check-ins/check-outs. Activate room
keys. Secure valid payment. Identify any over-commitments. Perform duplicate
reservation checks; block rooms. Run daily reports. Follow up with guests to
ensure their requests or problems have been met to their satisfaction. Receive,
record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary




information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and qualified language; prepare and review
written documents accurately and completely; answer telephones using appropriate
etiquette. Coordinate tasks and work with other departments. Serve as a
departmental role model. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
standards. Stand, sit, or walk for an extended period of time. Enter and locate
information using computers and/or POS systems. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFIC

📌 Rooms Controller (New Delhi)
🏢 Marriott
📍 New Delhi