Role Overview
The Desktop Application Support Manager is responsible for overseeing the end-to-end lifecycle of enterprise desktop applications across the organization. This role ensures strategic governance, operational excellence, compliance, and continuous improvement of all desktop applications under the portfolio. The manager acts as a bridge between business stakeholders, IT service teams, vendors, and technical specialists to guarantee effective service delivery and alignment with organizational goals.
Strong engineering application knowledge (PLM, CAD, Simulation/SIM)
Experience in RDE application management processes and lifecycle
Ability to operate independently without heavy KT/training (given timelines)

Key Responsibilities
1. Portfolio Governance & Strategy
• Manage the complete portfolio of desktop applications, ensuring alignment with business needs and technology strategy.
• Establish governance processes for onboarding, lifecycle management, retirement, and compliance of applications.
• Assess application risks, dependencies,



and impacts to inform prioritization and resource planning.
2. Service Delivery & Operations Management
• Oversee L1–L3 support operations for desktop applications, ensuring SLAs, KPIs, and quality benchmarks are met.
• Coordinate with service teams for incident resolution, request fulfilment, problem management, and change enablement.
• Monitor performance, usage trends, license consumption, vulnerabilities, and compliance metrics.
3. Stakeholder & Vendor Management
• Partner with business units, product owners, and SMEs to understand needs and drive application improvements.
• Manage vendor engagements, contract renewals, license optimization, and escalations.
• Facilitate periodic operational reviews with stakeholders and leadership.
4. Application Onboarding & Lifecycle Management
• Ensure applications meet enterprise standards for compatibility, accessibility, security, and architecture.
5. Compliance, Security & Risk Man

📌 Desktop Application Support Manager (Pune)
🏢 Vdart Software Services Private
📍 Pune