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Business Descriptor
Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.
Role Purpose
Handles general customer contacts in a contact centre environment typically on a Multiple products and or proposition.



Provides high quality service to achieve maximum customer satisfaction by ensuring the completion of VCIP journey at first contact, where possible. Takes ownership and initiative to complete steps involved for resolution. Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.
Principal Accountabilities
Impact on the Business
Video KYC enable customers to submit their KYC information through a video call from any place of their convenience ensuring compliance, faster on-boarding and minimize time to revenue.
Video KYC facilitates in improving the customer experience while saving on KYC cost.
Customers / Stakeholders
Provides excellent customer service to customers by face to face interaction with trained official to expedite the KYC process.
Leadership & Teamwork
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to de

📌 Assistant Manager- Video Customer Identification Programme (Chennai)
🏢 HSBC
📍 Chennai