Job Description: Network L2
1. Role Overview
The Network Level‑2 (L2) Engineer provides advanced operational support for enterprise network infrastructure, acting as the escalation point for Level‑1 teams. The role focuses on troubleshooting, configuration, incident resolution, change execution, and maintaining high network availability across LAN, WLAN, WAN, SD‑WAN, and security components.

2. Responsibilities
A. Incident & Problem Management
Handle L2 network incidents, escalated tickets, and service requests within defined SLAs.
Perform advanced troubleshooting of:
Switching (L2/L3)
Routing protocols (EIGRP, OSPF, BGP)
Wireless access points & controllers
Firewalls (basic rule and connectivity troubleshooting)
SD‑WAN overlays and underlay issues
Conduct root cause analysis (RCA) and provide permanent fixes.
Engage with vendors (Cisco, Aruba, Fortinet firewall, etc.) for TAC cases when required.

B. Network Operations & Maintenance
Perform proactive monitoring using tools such as SolarWinds, PRTG, Cisco Prime, DNA Center, or equivalent.
Analyze recurring alerts,



interface failures, and stability issues to prevent outages.
Manage port activations, VLAN modifications, trunk configuration, switch stacking support, etc.
Execute device upgrades, patches, and maintenance activities under change management process.

C. Configuration & Change Management
Prepare and implement standard and normal changes following ITIL processes.
Deploy network configurations for:
Switches (Cisco/Aruba/Juniper)
Routers
Wireless controllers
SD‑WAN CPE
Basic firewall routing/NAT changes
Validate and test changes, ensuring minimal business impact.
Maintain configuration backups using tools like RANCID, SolarWinds NCM, or Git-based repositories.

D. Documentation & Reporting
Maintain network topology diagrams, IP address plans, and configuration standards.
Update ticket logs, SOPs, KB articles, and RCA reports.
Provide periodic reports:
Incident trends
Network performance metrics
Change succes

📌 Network Security Engineer (Pune)
🏢 Dexian India
📍 Pune