Company Overview:

Accendra Health (formerly Owens & Minor, Inc.) is a leading nationwide provider of critical products, technology, and services that support health beyond the hospital for millions of Americans each year. Backed by the industry-leading expertise of our Apria and Byram Healthcare brands, Accendra Health is reimagining the future of home-based care with one of the broadest portfolios of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy. At Accendra Health, we are Bringing Care To Life™: connecting patients, providers, and insurers, and delivering creative solutions that help promote peace of mind and improve quality of life for people living with chronic, complex health conditions.

Website : www.accendrahealth.com

Role Description:
This is a Senior Developer role working with cross-functional teams and business teams to support and implement agency contact center solutions. Dialer campaigns with integrations to enterprise systems (CRM, Data Platform, etc)

Responsibilities:




Confident in a client-facing role and possess the ability to manage multiple stakeholders.
Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build call flow designs that interact with backend systems using application program interfaces (API).
Design and migrate existing IVR dialer campaigns from AcuCall platform to NICE CXone platform
Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
Understand business requirements with the ability to translate to technical requirements
Prepare design documents based on business requirements for the application development
Coordinate issue communication and resolution with multip

📌 NICE CXone Contact Center – Senior Developer (Pune)
🏢 Accendra Health
📍 Pune