Description
We are seeking a Chat & Email Support Executive to join our team in Bangalore. The ideal candidate will handle customer inquiries through chat and email, providing exceptional support and ensuring customer satisfaction. This is a blended process role that requires effective communication skills and the ability to resolve issues efficiently.
Key Responsibilities
* Respond to customer queries and requests via chat and email in a professional and timely manner.
* Understand customer concerns and provide accurate information and effective resolutions.
* Follow process guidelines, quality standards, and customer service protocols.
* Maintain accurate records of customer interactions and update relevant systems.
* Escalate complex or unresolved issues to the appropriate team when required.




* Achieve defined productivity, quality, response time, and customer satisfaction targets.
Candidate Requirements
* 3 to 6 months of experience in customer support, chat support, email support, or a blended process.
* Robust verbal and written communication skills in both English and Hindi.
* Basic computer knowledge and familiarity with email and chat support tools.
* Willingness to work from the office in HSR Layout, Bengaluru.
* Ability to work 6 days a week with one rotational weekly off.
* Immediate joiners will be given preference.

📌 Chat & Email Support Executive (Blended Process) (Bengaluru)
🏢 One Degree North Human Resource
📍 Bengaluru