Key Responsibilities: Incident Management: Triage, investigate, and resolve
Level 2 and Level 3 production incidents within defined SLAs. Advanced
Troubleshooting: Deep-dive into D365 Customer Engagement (CE) or Finance &
Operations (F&O;) to debug plugins, workflows, and integrations with Dataverse
and Azure. RCA and Bug Fixing: Perform Root Cause Analysis (RCA) for recurring
issues and develop permanent technical solutions or workarounds. Environment
Maintenance: Oversee environment refreshes, AOS clustering, code deployments,
and release activities using Azure DevOps. System Monitoring: Monitor
application performance, troubleshoot bottlenecks, and analyze SQL logs for
database optimization. Cross-functional Collaboration: Work alongside
developers, business analysts, and Microsoft Premier Support to handle
escalations. Required Qualifications & SkillsExperience:



4–6+ years of
production and application support experience specific to the Microsoft Dynamics
ecosystem (D365 F&O;, CE, or Business Central). Technical Stack: Proficiency in
X++, C#, .NET, SQL Server, and building integrations using REST/SOAP APIs. Cloud
& Platform: Familiarity with the broader Microsoft ecosystem, including Power
Apps, Power Automate, and Azure Cloud services. Frameworks: Solid understanding
of ITIL methodologies for incident, problem, service requests and change
management. Soft Skills: Exceptional analytical thinking, communication skills
for stakeholder management, and ability to document operational runbooks

📌 Digital CRM Consultant (India)
🏢 Hexaware
📍 India