About the Opportunity:
Role: Channel Manager
Level: Senior Executive/ Assistant Manager
Location: Gurugram
Reporting to: Senior Manager - International Hotels
About the Function:
The International Hotel Supply team at MakeMyTrip manages a robust portfolio of over 17,000 premium hotels across the globe. From iconic island getaways like the Maldives and Bali to bustling urban hubs such as Dubai, Bangkok, and key destinations across Europe, we ensure our customers have access to world-class stays. With a robust focus on quality, competitiveness, and partner relationships, the team plays a pivotal role in strengthening MakeMyTrip’s global footprint and delivering exceptional travel experiences.
About the Role:
As a Channel Manager Integration Specialist, you will be responsible for leading the end-to-end technical and operational integration of Channel Managers (CMs) with the OTA’s booking platform. You will work closely with internal product, tech, and partner teams, as well as external channel manager vendors and hotel partners, to ensure seamless API connectivity, data accuracy,
and booking flow integrity.
What will you be doing:
1. Channel Integration & Onboarding:
Support the technical onboarding of new Channel Manager (CM) partners via XML/API integrations.
Review API documentation from OTA and CM platforms to help map rates, availability, content, and reservation flows.
Collaborate with product and engineering teams to follow integration processes, coordinate testing, and ensure timely delivery.
2. Partner Coordination:
Act as the primary point of contact for CM partners during the integration phase.
Track integration progress, align on timelines, and prepare partners for go-live.
Conduct basic training sessions for partners on OTA requirements and platform functionality.
3. Testing & QA:
Assist in executing end-to-end testing for ARI (Availability, Rates, Inventory) and reservation flows.
Monitor staging and production systems to identify and report issues.