Overview:

This role shall be overall responsible for the management of the Fluke service
operations in India region. He/She shall be responsible for managing the
Customer Service delivery, Customer satisfaction, Business development &
People/talent management.

Responsibility:

* Responsible to lead the Service business for India including managing
operations activities for Test & Measuring instruments of Fluke brands.
* Develop and implement service strategies (repair and calibration).
Responsible for establishing and managing the service revenue and operating
profit with a real emphasis on Growing top and bottom line. Coordinate
sales service with other departments and serves as a liaison with sales,
marketing and manufacturing personnel.




* Develop local policies and procedures for the organizations in the customer
service organization (Depot/Admin/Field Tech/Service Sales and Marketing).
* Responsible for establishing, implementing and maintaining quality service
standards, assuring to maximize customer satisfaction.
* Responsible for managing and establishing Authorized Service Providers in
the India region to improve local service support to Fluke customers and
partners
* Build a robust team through effective selection, coaching, development and
performance management.
* Comply with company’s policy and rules on business ethics.

📌 Calibration/Service Technician (Bengaluru)
🏢 Fortive
📍 Bengaluru