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Business Descriptor
HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.
Job Introduction
HSBC Global Trade Solutions is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions.
It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end customer solutions.
The GTS Client Manager (CM) is responsible for proactively ensuring an industry-leading customer experience among high-value GTS relationships.
Principal Responsibilities
The jobholder is responsible for:
Supporting revenue enabling and value accretive activities through delivering an exceptional customer experience and proactively engaging customers for business
Acting as an escalation point for customers within their portfolio on issues that may extend beyond the local market
Driving customer experience and business accretive initiatives for their portfolios
Supporting the Country Head of CM and Regional and Global teams on customer experience and initiatives
Principal Accountabilities
Impact on Business/Function
Grow business volume through delivering an exceptional customer experience and proactively engaging custo
📌 Business Development (Mumbai)
🏢 HSBC
📍 Mumbai