Primary DetailsTime Type: Full timeWorker Type: EmployeeDelivering exceptional customer service and resolving customer enquiries to assist in the profitable growth of the direct business portfolio by performing quotes, renewals, policy maintenance and problem solving and relationship building with direct customersPrimary Responsibilities

Strategy and Planning
Nil
Policy, Process and Procedures
Monitor and manage monthly budget are met
Identify and implement ‘best practice’ risk control and process improvements
Attend relevant product and skill course, maintain product, system and process knowledge and pass on relevant points to other employees
Monitor, review and maintain underwriting guidelines, procedures, checklist suitable for product requirements
Underwrite new and existing policies, complex risks within underwriting authority limits, organizational policy and underwriting standards
Environmental Awareness/Customer Focus
Assist customers with initial usage of products and ongoing problem resolution. Provide communication for development or enhancement of the products




Review service and performance standards against expectations with direct customers. Focus on delivering excellent customer service and provide an enjoyable customer experience
Investigate, resolve or escalate all customer complaints in a timely fashion
Maintain and improve relationships and promote company image both internally and with direct customers
Technical Performance
Utilize product knowledge and demonstrate the necessary technique and skill and to resolve customer enquiries and perform the job
Identify current business opportunities and self insurance prospects
Accurately indicate trends by class of business to develop, present and negotiate direct customers’ requirements
Build strong knowledge of current legislation, best practice, underwriting acceptance levels systems and guidelines
Provide proper, adequate and effective underwriting risks records, either manually or electronically to ens

📌 Senior Associate (Mumbai)
🏢 Qbe Insurance
📍 Mumbai