Company Description
Founded in 2018 in Bangalore, the center of India's high-tech industry area, Attain has grown to serve a global client base of startups, early stage companies, and SMEs.
Attain is US based software company TANGO's India partner. TANGO's software solution helps customers find, build and manage retail and office locations in a single suite/ software platform. Attain supports Tango with services in the areas of development, implementation, QA, and client support.
Job Description
Tango’s system implementation and support follows the process of requirements, design, configure/ build, test and remediate, deploy, and support. The Services and Support teams in the Bangalore office work directly with Tango’s US based teams and with clients across the globe. The role requires candidates to work across the following areas:
System design and configuration
Report design/ development
Testing
Data conversion
Integration design
Support
Requirements:
Ability to communicate effectively with international team members and clients




Ability to effectively and quickly understand business processes and understand how technology enables those processes
Positive understanding of SDLC or software implementation lifecycle (applications like SAP, Oracle, or other ERP or web applications)
Prior system configuration experience based on design specifications is a plus. The role will focus on configuration of a proprietary application based on Oracle’s ADF (Application Development Framework). No prior Oracle or ADF experience necessary.
Investigates and reproduces issues, provides fixes and workarounds and verifies changes and ensure continued support of the software solution
Ability to investigate challenging tickets from Client and close the tickets
Monitor and own all support related metrics including ticket backlog, average time to close, workload distribution, first response time, resolution time and ticket escalations
Strong understanding of databases like Oracle, SQL Server e

📌 Software Support Consultant (Bengaluru)
🏢 Attain
📍 Bengaluru