Lead IT Engineer
Application Deadline: 31 August 2026
Department: Tech Dev
Employment Type: Full Time
Location: India
Reporting To: Hemant Saini

Description
Own the reliability, security, and continuity of BigHappy's office IT and network infrastructure in India — and lead the ground-up planning and stand-up of IT infrastructure for the new office as part of the upcoming relocation, in a way that scales with the team's growth.

NOTE:
Candidates must be open to work within USA time zones EST/EDT and PST/PDT hours.

Key Responsibilities
Office IT & network operations (steady state)
Own day-to-day IT infrastructure for the Panchkula (and Pune, remotely) offices: end-user devices, local network (LAN/Wi-Fi, routers, switches, firewalls, VPN), printers/peripherals, and IT asset inventory.
Monitor network and endpoint health; troubleshoot connectivity, hardware, and access issues; respond to and resolve incidents in a timely manner.
Manage physical access and office security systems — biometric/access control, CCTV — in coordination with facilities/admin.




Maintain local backup processes for on-premise systems and devices (note: Amazon AWS backup and disaster recovery is owned by Engineering and out of scope for this role).
Own onboarding/offboarding IT logistics for recent hires (device provisioning, account setup, access grants) — increasingly important given planned headcount growth.
Manage relationships with local IT vendors (ISP, hardware suppliers, security systems, AMC providers) — negotiate, procure, and hold vendors accountable to SLAs.
Maintain documentation for network architecture, configurations, and IT procedures.
Creative production hardware & storage
Provision and maintain high-performance workstations for the in-house creative/animation team (GPU-capable machines suited to 2D/3D creative software), in addition to standard office devices.
Manage local shared storage (e.g., NAS) for creative project files and assets, including capacity planning as creative outp

📌 Lead IT Engineer (India)
🏢 Big Happy
📍 India