AREA(S) OF RESPONSIBILITY

Job Description
Role: Desktop Site Team Lead / Technical Lead – Endpoint Operations
Work Mode: Hybrid (3 Days Onsite)
Experience: 6–8 Years
About the Role
Birlasoft is seeking a highly skilled and energetic Desktop Site Team Lead /
Technical Lead – Endpoint Operations to lead and manage End User Computing (EUC)
and Endpoint Infrastructure across enterprise environments. The role requires
hands-on expertise in modern endpoint management tools, strong leadership
capabilities, and a focus on delivering high-quality IT support, automation, and
compliance-driven operations.
Key Responsibilities
Technical & Operational Leadership

Lead onsite/Desktop Support team and act as escalation point for L2/L3 issues
Drive incident management, problem management, RCA, and escalation handling
Ensure high service availability, SLA adherence, and user satisfaction

Endpoint & EUC Management
Manage enterprise endpoint environments including Windows 10/11 devices
Versee desktop/laptop lifecycle management (provisioning → decommissioning)




Maintain global standards for endpoint configuration, compliance, and security

Endpoint Tools & Infrastructure
Administer and optimize Microsoft Intune & SCCM environments
Manage desktop image creation, deployment, and SCCM task sequences
Support and manage Azure Virtual Desktop (AVD) infrastructure

VM provisioning, host pool management, performance monitoring
Automation & Deployment
Drive automation initiatives using PowerShell and scripting tools
Automate software deployments, patching, and imaging processes
Lead software packaging (InstallShield or similar tools)

Patch & Security Management
Oversee patch management (Microsoft & 3rd party tools)
Ensure endpoint compliance with security tools and frameworks
Work closely with Security teams for Endpoint Protection & Risk mitigation

Collaboration & Solutioning
Partner with Engineering teams to design scalable EUC solutions
Support transformation initiatives (VDI, automation,

📌 Desktop Support (Hyderabad)
🏢 Birlasoft
📍 Hyderabad