Overview
Commercial Engineering & AI (CEAI) partners closely with stakeholders to accelerate the transformation of Microsoft’s commercial business into a frontier organization. We bring together AI‑native engineering, modern platforms, and deep commercial insight to reimagine how work gets done - at scale and with impact. Our mission is to unlock new ways of operating through intelligent systems while creating the conditions for our teams to do the most meaningful work of their careers.
Customer Success Engineering (CSE) within the Commercial Engineering and AI (CEAI) organization builds and manages critical products and services that Microsoft runs on. We pursue big ideas that power transformational advances for Microsoft and its customers while helping teams work smarter, faster, and more securely every day. We are looking for Software Engineers who are passionate about building great software and continuously learning recent technologies. If you’re excited to build, experiment, and shape the future of commercial execution with AI at the core, we invite you to apply.





Responsibilities
Responsibilities
- Collaborate with team members to solve business and technical problems and use AI tools to improve productivity and learning.
- Develop, test, deploy, and maintain software solutions and experiences for Microsoft Industry Solutions Delivery (ISD) and Customer Experience & Success (CE&S;) businesses.
- Implement features, enhancements, engineering patterns, coding standards, security requirements, and operational best practices.
- Leverage modern engineering practices and AI-assisted development tools to improve development efficiency and code quality.
- Analyze telemetry, logs, and operational data to troubleshoot issues, identify root causes, and improve service reliability.
- Contribute to team knowledge repositories and maintain accurate technical documentation.
- Partner with peer teams to deliver solutions and support broader business objectives.
- Follow Responsi

📌 Software Engineer (Hyderabad)
🏢 Microsoft
📍 Hyderabad