About us

Exotel is the leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, Southeast Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotels suite of communication APIs, Ameyos omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D-funded company with $60 million in ARR.

Tech @ Exotel

Exotel Engineering solves some really cool infrastructure-level problems with the goal of ensuring no one misses a call or an SMS.

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Our focus is on building a very fault-tolerant, loosely coupled, scalable, and real-time distributed system.

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We are generally agnostic of language, technology, or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java, and PHP. We use Aerospike, MySQL as data stores, ElasticSearch for search, and Beanstalkd for queuing.

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We emphasize a lot on clean abstractions of code, loosely coupled services, and good coding practices.

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We are very robust believers in "you built it, you own it". And running a distributed system is very different from just building one

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We are crazy about high availability.

Product Engineering Team @ Tech @ Exotel

The “Product Engineering” Team builds applications and products enabling customers to use our core services such as Voice and messaging, grammatically. The team builds endpoints with Identity, Authentication, and Management layers for other developers/programs to consume our core services. Examples include integration into other CRM services such as Zoho, Freshd

📌 Senior Architect (Bengaluru)
🏢 Exotel Techcom
📍 Bengaluru