Job Description:
Job Description – TD Customer Support Fleet Ops Engineer

About us

There is an prospect in Airbus India Customer Services to join the Operational Unit "Technical Data Support & Services", which is in charge of defining, producing, delivering and supporting the Technical Data (TD) products and services which are necessary for Customers to safely and efficiently operate their aircraft.

We answer daily queries and support our customers with data customization management, data access, and fleet management and contribute to new customer Entry into service. We also ensure that once the Service Bulletin is reported by the Customer, the Flight Operations (F.Ops) products are launched in compliance with TD processes, Quality Gates and SLAs.

Experience Level needed: 2 to 8 years

Job description

The jobholder will be responsible for
- Analyse and answer customer queries providing prompt and efficient support to the customer, on-time, on-cost and on-quality to improve customer satisfaction while satisfying safety requirements.




- Analyse the SB impact for F.Ops after an operator/MRO reports embodiment of SB and launch the re
- Maintain and contribute to enhance a close relationship with internal stakeholders and external customers
- Propose and contribute to proactive support activities and improvement initiatives to boost our efficiency
- Verify and validate F.OPS data assembly and dispatch deliveries in accordance with TD Quality Gate and revision planning
- Follow-up, control & validate the sub-contracting activities
- Prepare and participate to the pre finalization meetings and daily meetings
- Participate to the analysis of operational issues detected
- Coordinates operational topics with all relevant stakeholders
- Analyses and provides answer to Customer Flight Operations Documentation updates daily queries
- Interface with stakeholder network & manages continuous cross-collaboration improvement
- Provides proactive support to Customers through ad

📌 TD Customer Support Fleet Ops Engineer (Bengaluru)
🏢 Airbus
📍 Bengaluru