Description
Job Title
General Manager – Operations
Department / Division

Operations
External Interface
(Enlist external agencies/authorities that you are required to deal with while discharging your duty)
- Retailers – Business Development/ Sales Head, Store Managers
- Outsourced Agencies
- Local municipal authorities/ government and other regulatory bodies

Minimum Qualification
(i.e education, training etc.)
- Graduate, MBA

Minimum Experience
- 15+years of retail industry experience in Operations

Special Skills/Attributes
(required for performing the job effectively)
- Sound Knowledge of Mall Management practices
- Principles of building and maintaining retailer / customer relationship
- Knowledge of business planning and budgeting
- Should possess good decision making and leadership skills

Overall Purpose/Objective
Of the job




Responsible for the overall operations and maintenance of the property in order to provide customers with a comfortable environment and quality services and retailers with adequate facilities/ support leading to customer satisfaction and enhanced consumption
Key Responsibilities
(List major responsibilities, that you have, to achieve the key objectives)
- Develop and deploy the mall management strategy and implement policies and processes related to parking, house-keeping, horticulture, pest control and façade cleaning across all the malls and common area in coordination with Centre Director
- Prepare an overall budget for the Operations department incorporating operations, security and engineering expenses after reviewing the annual/quarterly
- Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Enginnering,Parking, House-keeping etc.)
- Develop and maintain valuable working relationships with all retailers by interacting with them on a regular basis and resolve their issues
- Monitor the completion of leasing administration process by the retailer, provide with Occupant’s Manual and monitor adhe

📌 General Manager (Pune)
🏢 Phoenix Mills
📍 Pune