About Byte
Byte is an Australian-owned Managed Service Provider (MSP) delivering IT services that help organisations modernise how people work.
We use technology to empower individuals to achieve more, every day.

What We Are Looking For
We are seeking a proactive and technically capable Operations Engineer to join Byte’s Managed Services team in India. This role is responsible for monitoring, maintaining, and supporting customer infrastructure and cloud environments in a 24x7 operational support setting, ensuring services remain secure, available, and performing to agreed service levels.

You will investigate and resolve incidents, manage operational activities such as monitoring, patching, backups, change implementation and configuration management, and play a key role in maintaining the stability and reliability of our customers’ IT services.

The ideal candidate has strong Microsoft infrastructure and cloud experience, a structured approach to problem-solving,



and the ability to work both independently and collaboratively to deliver high-quality customer outcomes while maintaining accurate records and following ITIL-aligned operational processes.

What You Will Be Doing
Proactively monitor client environments using RMM and monitoring platforms such as N-central, assessing, categorising, and responding to events based on business impact, service risk, and operational priority.
Escalate events into incidents based on impact, urgency, scope, and service level requirements, ensuring stakeholders are informed and service risks are appropriately managed.
Perform technical investigation and diagnosis of incidents, identifying probable causes and executing remediation activities within delegated authority and technical capability.
Prioritise and manage multiple concurrent incidents, escalating to senior engineers, service management, or specialist teams where restoration objectives may be at risk.
Analyse alerts, logs, performance metrics, and monitoring data to det

📌 Operations Engineer (India)
🏢 Byte
📍 India