R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
Designation: Associate Operations Manager
Reports to (level of category): Manager - Operations
Role Objective:
AR is the most essential part in the RCM cycle. It is usually the last step. After Denial management (AR),
again the cycle starts till the payment is made by the insurance company.
Essential Duties and Responsibilities:
Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
- Should be able to manage a team of 25-30 FTEs
- FTEs will be directly reporting to AM
- Will be responsible to resolve queries, account reviews and provide training in case required
- Drive production and quality to the expected level
- Responsible to identify production and quality issues and to put plans in place for improvement
- Analyze data to identify payer issues & challenges and fixes
- Should work towards team engagement and retention/absenteeism
- Will be responsible to lead internal and external calls.
- Performance management.
- First level of escalation.
- Work in all shifts on a rotational basis.
- Need to be cost effective with regards to pr
📌 Associate Operations Manager (Indore)
🏢 R1
📍 Indore