Personal Systems - Advanced Technical Support Engineer
Description -
Job Summary
• This role is responsible for effectively resolving moderate technical issues involving hardware and software through interactions with internal and external businesses and end users. The role engages in coordinating innovative solutions while supporting businesses to minimize issue occurrences and addressing complex challenges. The role also sets the services organization's direction aligned with customer needs, represents the organization in various activities, supports initiatives for business growth through technology, and leads projects with a fresh perspective to achieve operational and strategic goals.
Responsibilities
• Resolves moderate technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
• Acts as a trusted consultant, engaging with stakeholders to strategically plan, coordinate, and architect innovative solutions.
• Supports internal or external businesses and end users to prevent or minimize issue occurrences, while also evaluating and resolving complex business challenges.
• Exhibits excellent communication skills and integrates case resolutions into the Knowledge Management System (KMS).
• Collaborates seamlessly with external partners, facilitating the seamless adoption of advanced systems while providing unwavering support for innovative services.
• Sets a strategic compass for the services organization, aligning it with customer needs and coordinating closely with various counterparts.
• Represents the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
• Supports initiatives aimed at amplifying business opportunities through cutting-edge technologies, positioning the organization at the forefront of industry evolution.
• Solves difficult and comp
📌 Personal Systems (Bengaluru)
🏢 Hp
📍 Bengaluru