Job Description:

Job Summary

The Store Manager is responsible for driving sales growth, ensuring operational excellence, delivering exceptional customer experience, and leading a high-performing store team. The role involves overseeing daily store operations, inventory management, customer engagement, staff development, compliance, and execution of marketing and business initiatives while achieving organizational goals for Tanishq franchise of Preminum lifestyle.

Key Responsibilities

Sales & Business Performance
- Drive store sales and revenue by implementing sales plans and monitoring daily performance against targets.
- Analyze sales data and identify opportunities to improve productivity and profitability.
- Ensure achievement of monthly, quarterly, and annual sales targets.
- Monitor key business metrics and take corrective actions wherever required.

Store Operations
- Oversee end-to-end store operations and ensure adherence to company policies and SOPs.
- Maintain optimum stock levels through effective inventory planning and replenishment.




- Monitor stock ageing and product mix and coordinate with the merchandising team for stock optimization.
- Ensure proper handling and daily reconciliation of old gold purchases as per company policy.
- Coordinate with cross-functional teams including Administration, Visual Merchandising, Finance, and Retail Operations.

Team Management
- Ensure adequate staffing as per the approved manpower matrix.
- Allocate responsibilities and monitor individual and team performance.
- Conduct regular performance reviews and provide coaching and mentoring.
- Identify training needs and organize training/retraining programs.
- Participate in recruitment and selection of store staff in coordination with HR.

Customer Experience
- Deliver exceptional customer service and maintain high customer satisfaction levels.
- Resolve customer queries and complaints promptly and professionally.
- Build robust relationships with key and repeat cust

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