Sr. Customer Support Associate (Voice)

Location: Infopark, Kochi

Salary: ₹20,000 – ₹28,000/month

Qualification: Graduation Mandatory

Experience: 1–3 years in BPO / Customer Support Voice Process (Mandatory)

Career gap candidates & sales background profiles will not be considered

Shift Timing:

Male: 2 PM – 12 AM

Female: 9 AM – 7 PM

Responsibilities:
- Handle inbound and outbound customer calls professionally
- Resolve customer queries, complaints, and service requests efficiently
- Provide accurate information about products, services, and processes
- Maintain excellent customer experience and communication standards
- Update customer interactions and records in the system

Requirements
- Graduation is mandatory
- 1–3 years of experience in BPO / Customer Support Voice Process
- Excellent English communication skills
- Voice process experience is compulsory
- Willingness to work in assigned shift timings
- Must attend a face-to-face interview
- Immediate joiners preferred (optional)
- Candidates with career gaps or pure sales background will not be considered

📌 Sr. Customer Support Associate (Kerala)
🏢 advenxa
📍 Kerala