Information Development Lead
Description -
About KME (Knowledge Management & Enablement)
KME is a global team focused on delivering high‑quality, user‑centric content that helps customers successfully use and support HP products. Working in KME means operating at the intersection of content quality, customer experience, and innovation, with strong collaboration across engineering, support, and business teams.
Team members have the opportunity to influence content at scale, drive continuous improvement, and actively shape how content is created, structured, and made ready for both human and AI consumption. KME values expertise, ownership, and practical innovation—making it an engaging environment for content professionals who want to have real impact.
Role Overview
We are seeking an experienced Information Development Expert to lead the quality, structure, and usability of consumer print support content. This role acts as a senior language and content qualified, ensuring documentation is clear, cohesive, user-centric, and ready for both human and AI consumption.
The position serves as a subject matter expert, content strategist, and developmental editor, working closely with authors, product teams, and stakeholders across the organization.
Key Responsibilities
Content Development & Quality
- Serve as a developmental editor for consumer print support documentation, including review and final sign-off.
- Ensure strong content structure, flow, logic, and cohesion, eliminating gaps or inconsistencies.
- Apply and maintain content strategies, content sets, and standards across documentation.
- Ensure documentation is optimized for customer experience, usability by humans, and AI readiness.
- Deliver content that is publishing-ready for both print and digital channels.
Technical Content Expertise
- Analyze customer information requirements and product specifications to define content strategies and plans.
- Design and develop written and/or visual technical conten
📌 Information Development Lead (Bengaluru)
🏢 Hp
📍 Bengaluru