Altera Digital Health is seeking a motivated and detail-oriented Project Manager to join our Service Delivery Management (SDM) team. This is an exciting chance for an internal candidate who is passionate about client success, operational excellence, and driving measurable business outcomes. The Project Manager will serve as a key liaison between our clients and internal teams, ensuring the highest standards of service delivery while contributing to the company's growth and profitability.

Key Responsibilities
Client Relationship & Service Delivery Management
- Serve as a primary point of contact for assigned client accounts, building trusted, long-term relationships
- Manage and monitor contracted service delivery to ensure all commitments are met
- Achieve and maintain a 95% client retention rate by proactively addressing client needs and concerns

Project & Task Management
- Oversee end-to-end project delivery, ensuring 100% on-time delivery against agreed deadlines
- Track and manage all work against the client's Statement of Work (SOW)




- Professionally manage scope creep by guiding clients through the formal change request process
- Ensure all assigned Client Success Initiatives are fully implemented with success criteria met and signed off by stakeholders
- Review and update the Weekly Project Summary Report, tracking monthly hours utilized by task and team

Financial & Budget Management
- Manage monthly budget submissions and forecasting through the Clarity portal, including cost plan creation, reconciliation of forecasted vs. actual units, and submission for approval
- Review and approve team timesheets weekly, handling discrepancies promptly
- Monitor contracted growth metrics monthly and coordinate overage invoicing as needed
- Review monthly EBITA and financial files, updating the Monthly Ops Tracker before the 20th of each month

SLA & Compliance Management
- Achieve 95% or higher monthly SLA/OLA adherence across all assigned accounts
- Prepare, main

📌 Project Manager (India)
🏢 Harris
📍 India