Manager - Program Management
L&D; Shared Services
Job Description

What you will do
The Manager – Program Management leads learning program operations and governance for L&D; Shared Services. The role is responsible for managing the end-to-end lifecycle of learning projects, including intake, prioritization, planning, execution, tracking, and delivery across multiple global business units.

This role serves as the key bridge between stakeholders, learning teams, vendors, and leadership, ensuring projects are delivered efficiently, meet quality standards, and achieve stakeholder expectations.
- Manage the end-to-end flow of learning projects, from intake and prioritization through delivery and closure.
- Ensure projects are delivered on time, within scope, and meet agreed quality standards.
- Establish and maintain consistent processes, SLAs, governance practices, and communication routines.
- Track project progress, risks, team capacity, and vendor performance to ensure smooth delivery.
- Provide leadership with explicit dashboards, reports,



and operational updates to support decision-making.
- Collaborate with stakeholders, learning teams, and vendors to align priorities and resolve delivery challenges.
- Recommend actions related to staffing, workload balancing, prioritization, and resource utilization.
- Drive operational efficiency, transparency, and continuous improvement across learning programs.

How you will do it
- Coordinate with stakeholders, teams, and vendors to ensure successful delivery.
- Track project timelines, priorities, risks, and progress.
- Assign and balance work across resources and vendors.
- Ensure quality, timely delivery, and stakeholder satisfaction.
- Monitor vendor performance and delivery commitments.
- Create simple reports and dashboards to track project performance.
- Identify and implement process improvements.
- Provide regular project updates and insights to leadership.

Qualification & Experience
- Graduate/Postgraduate degree requ

📌 Manager - Program Management (India)
🏢 Johnson Controls
📍 India