We are seeking a Technical Support Engineer to provide technical assistance to customers and resolve software and system-related issues. The ideal candidate should have knowledge of SQL and Python, solid troubleshooting skills, and the ability to work with cross-functional teams to ensure timely issue resolution.
Key Responsibilities
Provide technical support to customers via email, phone, and ticketing systems.
Troubleshoot software, application, and database-related issues.
Write and execute SQL queries to investigate and resolve data issues.
Use Python scripts to automate repetitive tasks and analyze logs or data.
Monitor application performance and identify root causes of incidents.
Collaborate with development and QA teams to resolve complex technical issues.
Document issues, solutions, and troubleshooting procedures.




Maintain service-level agreements (SLAs) and provide timely updates to customers.
Assist with software deployments, upgrades, and system maintenance.
Required Skills
Knowledge of SQL (MySQL, PostgreSQL, SQL Server, or Oracle).
Basic to intermediate Python programming.
Strong troubleshooting and analytical skills.
Understanding of databases and application support.
Familiarity with Windows/Linux operating systems.
Knowledge of REST APIs, HTTP, and networking fundamentals (DNS, TCP/IP) is a plus.
Experience with ticketing tools such as Jira, ServiceNow, or Zendesk.
Excellent communication and customer service skills

📌 Technical Support Engineer (Bidhannagar)
🏢 SAI Group
📍 Bidhannagar