Job Description for Reservations Associate:

Associate – Reservations
, you shall ensure the smooth and productive operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue targets.

Job Description

You will be responsible for performing the following tasks to the highest standards:
- Having knowledge of basic reservation procedures for hotels & resorts.
- Responsible for calls and queries received.
- Handling correspondence, sorting emails, leads via website and through Social Media.
- Allocate daily tasks to Reservations staff.
- Review reservation book daily.
- Responsible for implementation of policies and procedures.
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
- Liaise with Sales Department regarding occupancy, Rate Reservation Analysis.
- Identify Top Producing Accounts and ensure proper recognition by Reservation staff.




- Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
- Ensure special handling of repeat guests and VIP guests.
- Observes and ensures that proper telephone manners are maintained at all times
- Monitors and coordinates group reservations activity with the Sales Department and Reservation Manager.

Skills and Attitude:

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Service-focused personality is essential, and a passion for everything in reservations.
- Strong interpersonal and problem-solving abilities.
- Handling Guest calls and developing long term relation with guests in the best manner.
- Basic knowledge of reservations operations.
- Zeal to grow and patience to learn.
- Should be able to handle multiple tasks in a smooth manner.
- Should have good communication skills.

📌 Reservation Associate (Gurugram)
🏢 The Postcard Hotel
📍 Gurugram