As a Tier--2 performance support associate you will work on external (client/ Account Manager support). This profile requires excellent written, verbal and customer service/handling skills along with in depth product and process knowledge.

Requirement
- Minimum bachelor's degree or equivalent
- Voice experience in international customer service profile for SPE
- Excellent communication skills and willingness to work in a voice/chat/email channels across multiple shifts/ 24/7 workplace.
- Quick learner: able to quickly absorb complex product and procedural information, and seamlessly adapt to rapid changes in the product, process and workflow as they occur.
- Customer service skills: ability to make decisions based on the best interests of customers, as well as the technical escalations team.
- Analytical and proactive mindset be able to quickly understand, analyze and make recommendations for improvement for internal processes, where appropriate. Able to quickly identify information required for appropriate technical troubleshooting.




- Highly responsive and productive under time pressure: able to consistently deal with high volumes and prioritize the work accordingly.
- Prior experience of supporting SaaS product support background B2B

Responsibilities:
- Solving queries raised by customers, internal & external stakeholders via various channels.
- In depth process and product knowledge
- Collaborating with other Teams or departments in order to resolve complex queries
- Should be a Team player , and fill in for team members if needed.
- Deliver Timely resolution by closing query with the stipulated turnaround time
- Perform well on customer satisfaction index

Job Description PE

1.1 Expectations:
- Good communication skills. The candidate must be at a minimum B1 CEFR level for PE and B2 for SPE.
- Adherence to timely completion of targets along with maintaining quality.
- Contributes to the business success by meeting or exceeding the Ops defined targets.
- Mai

📌 Technical Support Associate (Gurugram)
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📍 Gurugram