We're looking for
Technical Support Engineers
Responsibilities
- Interacting with customers using the telephone, email, and chat services to resolve support incidents
- Contact and resolve customer issues within the target service level agreements
- Scope and document customer incidents with troubleshooting, root cause, and resolution information
- Follow the internal processes, policies, and guidelines on collaboration, escalation & communication
- Contribute to the internal and external knowledge base for faster resolution of incidents
- Must have good verbal and written communication skills in the English language.
- Problem-solving skills and positive troubleshooting acumen
- Passion for technology and aptitude to ramp up on technical and business concepts.
- Be able to work in high visibility, high-pressured scenarios
- Willing to work in rotational 24/7 support shift model, On-call rotation, and work off hours as required
- Good level of familiarity with using ticketing and tech support platforms such as Zendesk, Freshdesk, and Salesforce




- Collaborate across teams to identify root cause for technical issues
- Collaborate and work closely with core engineering teams daily
- Own and drive technical issues through to resolution
- Proficient with technical problem-solving methodologies
- Ability to effectively communicate technical details to all audiences
- Excellent communication and interpersonal skills
- Solid organizational and time management skills

Qualifications & Skills
- Excellent verbal and written communication skills with the ability to collaborate effectively across teams
- Strong organizational and time management skills with the ability to manage multiple tasks and priorities simultaneously
- Analytical mindset with strong problem-solving and decision-making abilities
- High attention to detail and commitment to delivering accurate, high-quality work
- Ability to work independently while contributing effectively in a collaborative team setting
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📌 Technical Support (Bengaluru)
🏢 Scoutit
📍 Bengaluru