Responsibilities & Key Deliverables
The role is responsible for driving capability development across the dealership and workshop network by ensuring the availability of qualified trainers, robust training governance, and data-driven capability interventions.
The incumbent will own the end-to-end trainer ecosystem including recruitment, onboarding, certification, and performance management of Cluster Trainers. The role will also drive annual talent identification and capability assessment programs for dealership sales and service personnel while ensuring training plans are aligned to business needs, productivity gaps, customer feedback, operational KPIs, and recent product/process requirements.
The objective is to move beyond training coverage and create a capability-led culture that improves performance, customer experience, and business outcomes.
Key Responsibilities
Cluster Trainer Recruitment & Capability Management

Lead recruitment and onboarding of Cluster Trainers across assigned geographies.
Define trainer competency frameworks, selection standards, and assessment criteria.




Ensure trainer readiness through structured induction, coaching, and development programs.
Monitor trainer effectiveness through performance reviews, learner feedback, certification scores, and business impact measures.

Trainer Certification & Quality Assurance

Design and execute the annual certification and recertification program for Cluster Trainers.
Ensure trainers remain current on products, sales processes, service processes, customer experience standards, and facilitation methodologies.
Drive standardization and consistency of training delivery across the network.
Conduct audits and evaluations to maintain training quality standards.

Training Need Analysis & Capability Planning

Identify capability gaps using multiple data sources, including:

Productivity and performance metrics
Sales conversion and retail performance
VOC and customer feedback
NPS/CX indicators
Service operationa

📌 Manager - Retail Capability & Training Governance (Mumbai)
🏢 Mahindra and Mahindra
📍 Mumbai